Advanced Automation Analysis & Solution Design:
o Lead end-to-end lifecycle of automation initiatives, including process discovery, feasibility analysis, solution architecture, development, testing, deployment, and ongoing support.
o Analyze complex business processes and independently evaluate and recommend AI-first and automation-first solutions, incorporating Microsoft Copilot agents, AI prompts and orchestration, RPA (UiPath preferred), workflow and API-based integrations.
o Serve as a subject matter expert for intelligent automation, mentoring Automation Analyst I staff and providing direction on solution design reviews.
o Collaborate with functional and technical stakeholders to translate business requirements into strategic and scalable automation solutions that improve organizational operations.
o Develop detailed technical documentation, solution designs, workflows, and governance artifacts.
AI & Copilot-Focused Automation:
Design and oversee implementation of AI-enhanced automations, including:
o Copilot agents and copiloted workflows.
o Intelligent document processing and OCR.
o AI-assisted decision logic and exception handling.
o Natural language interaction layers for business users.
o Integrate Microsoft Copilot capabilities with existing RPA platforms (UiPath) and enterprise systems.
o Ensure AI automations are secure, compliant, explainable, and auditable, in alignment with internal policies.
o Continuously evaluate and recommend enhancements using emerging AI capabilities within the Microsoft ecosystem.
Robotic Process Automation (RPA) Development:
o Design, develop, and maintain UiPath automations and orchestrations at an enterprise scale.
o Create reusable components, frameworks, and shared libraries to improve development efficiency and consistency.
o Monitor automation performance, reliability, and throughput, resolving issues and optimizing workflows.
o Lead testing, validation, and deployment strategies for production automations.
o Coordinate upgrades, version changes, and platform enhancements across RPA and AI tooling; advise of system improvements.
Operations, Monitoring & Support:
o Provide advanced technical support for automation and AI workflows, including production issue resolution and root cause analysis.
o Maintain automation service logs, metrics, and performance dashboards.
o Ensure workflows execute accurately, securely, and on schedule (daily, weekly, month-end, and critical business cycles).
o Review and manage access controls, user security, and encryption standards for automation platforms.
o Interact with third-party vendors and consultants supporting AI, RPA, and workflow systems.
Governance, Quality & Best Practices:
o Establish and enforce automation development standards, QA protocols, and AI governance guidelines.
o Ensure automations meet enterprise standards for security, data privacy, logging, and compliance.
o Participate in automation roadmap planning and continuous improvement initiatives, while influencing long-term strategy.
o Act as an internal advisor to business units on process optimization to identify and eliminate inefficiencies, redundancies, and manual work through intelligent automation.