Department( Enterprise Service Management ), ESM Accelerate
Company size1,001–5,000 people
First seen4mo ago
Last seen9h ago
About the role
We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands-on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise-grade integrations.
This role is heavily focused (70–80%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary.
Roles and Responsibilities
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Lead the design, implementation, and ongoing optimization of CMDB architecture, ensuring data accuracy, governance, and scalability.
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Own and manage ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.
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Design and implement integrations using REST, SOAP, MID Server, and Integration Hub, ensuring seamless data flow across systems.
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Define and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices.
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Collaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations.
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Perform CMDB health checks, audits, and data normalization to ensure high data quality and compliance.
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Develop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases.
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Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies.
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Participate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture.
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Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required.
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Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.
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Comfortable working in Agile environments with active sprint participation and backlog grooming.
Qualifications
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4+ years of hands-on experience in ServiceNow development and implementation.