• Lead strategic projects and initiatives that improve business operations across customer success, software support, product usage, and business operations functions.
• Design, build, and maintain advanced dashboards, scorecards, and reporting solutions using industry-standard business intelligence tools.
• Apply advanced analytical techniques to evaluate complex datasets, identify trends, and uncover actionable insights for operational and leadership decision-making.
• Develop, implement, and maintain best practices for data analysis, reporting, documentation, and operational processes.
• Identify and drive improvements in efficiency, quality, cost savings, data consistency, and overall business performance.
• Partner with business leaders, stakeholders, and cross-functional teams to translate business needs into reporting solutions, process improvements, and strategic recommendations.
• Ensure data accuracy, integrity, governance, and consistency across reporting platforms, workflows, and operational documentation.
• Lead adoption of new analytical tools, data transformation technologies, and reporting methodologies that scale team capabilities.
• Support risk management activities and troubleshoot issues for customer-facing or internal projects.
• Document technical requirements, process standards, knowledge guides, and onboarding materials to improve employee and customer understanding.
• Provide expertise, coaching, and mentorship to less experienced colleagues through effective communication, knowledge sharing, and peer support.