Genius Agency AI is on the lookout for a dedicated Heavy Duty Wrecker Operator to join our Houston, TX team. This position is vital for ensuring the safe recovery and transportation of large vehicles and equipment using a 50-ton wrecker. The ideal candidate will demonstrate proficiency in heavy-duty towing, possess excellent troubleshooting skills, and maintain a professional demeanor while providing top-notch customer service.
Responsibilities
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Safely operate a 50-ton heavy-duty wrecker to recover and tow large vehicles.
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Respond promptly to calls for assistance, assessing the situation to determine the best recovery strategy.
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Employ effective recovery techniques to safely tow and transport heavy-duty equipment.
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Conduct inspections and routine maintenance on the wrecker to ensure optimal performance.
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Maintain clear communication with customers regarding recovery processes and timelines.
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Document services rendered and maintain accurate records as required.
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Follow all safety protocols and company policies to ensure a safe work environment.
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Provide exceptional customer service and maintain a professional image.
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Stay informed about best practices and advancements in heavy-duty towing and recovery.
Requirements
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Previous experience operating a heavy-duty wrecker, specifically with a 50-ton capacity, is essential.
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Must hold a valid Commercial Driver’s License (CDL) and maintain a clean driving record.
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Comprehensive knowledge of heavy-duty towing and recovery methods.
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Ability to operate and navigate large vehicles under diverse conditions.
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Strong analytical and decision-making skills.
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Excellent communication skills and a commitment to providing superior customer service.
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Physical capability to handle strenuous tasks and operate heavy machinery.
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Flexibility to work varied hours including evenings, weekends, and emergency calls.
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ASE certifications in heavy-duty towing and recovery are advantageous.
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Familiarity with basic vehicle mechanics and troubleshooting techniques is a plus.