To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax, etc.
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Receive information, record and reporting Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over the telephone call, email, fax, etc.
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Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up, report preparation and submission to regulatory authorities.
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Guide Junior associates in managing voice calls (as required).
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Perform any other support activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
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Team Management, Employee Management, Coaching, ensure team compliance on company policies.
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Primary resource of process or case information and guidance of team members.
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To respond to medical information queries/product quality complaints.
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Create and revise training materials based on procedural, system, and regulation updates.
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Responsible in conducting trainings and checks the effectiveness of the trainings as required.
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Ensures that all associates are trained in appropriate regulations, procedural requirements, and systems.
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Support the TL/PM/DM in onboarding, training, managing and retaining delivery resources.
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Manage allocation of resources and work and manage volume peaks.
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Proactively identify and manage risks and issues with regards to service delivery.
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Assume responsibility for quality of data processed.
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Perform all activities assigned related to day-to-day operations.