Supports Alignment, Action Planning and Achievement of Process-Level Goals (70%)
• Coaches and facilitates leaders and teams at all levels in the application of Lean Management System tools and principles, including:
• Managing expectations and achieving operational stability through methods such as Visual Management, 6S, Standardized Work, Performance Metrics, Daily Management, Help Chain, Gemba Walk, and Leader Standard Work.
• Systematically solving problems and driving continuous improvement in processes using techniques like Process Maturity Assessment, A3 Problem Solving, Process Mapping, Value Stream Mapping, and Kaizen.
• Organizes multi-disciplinary groups that work collaboratively to solve problems, improve processes, and integrate services with other departments by defining problems or goals, developing thorough understanding of the current state, deploying experiments and countermeasures, studying results, and determining the next steps.
• Develops Lean capabilities in leaders and teams.
• Clearly communicate the Lean strategy and plan across the organization while supporting short-term and long-term execution.
• When available, collaborates with leaders and departments to document data sources and synthesize results into actionable improvement strategies and tactics.
• Develops reports of overall continuous improvement activities, including accomplishments, cost benefit, participation, and project roadmaps.
• Provides flexible and responsive customer service to leaders and teams.
• As needed, provides basic data management support, project management support, and/or change management support to leaders and teams. (70%)