· Plan and monitor the day-to-day running of marina operations to ensure smooth progress.
· Interview, hire, and train yard staff to perform daily day-to-day tasks for storage, fuel, maintenance, and Ship’s Store.
· Demonstrate and uphold a high standard of customer service that will be imparted to subordinate members of the team.
· Perform daily walks of docks to ensure safety, cleanliness, functionality, and aesthetics.
· Evaluate the efficiency of marina procedures according to organizational objectives and apply improvements.
· Communicate with General Manager to make decisions regarding operational activities, set strategic goals, and discuss recurring issues, customer complaints, or inefficiencies.
· Collaborate with other department managers to facilitate an efficient and high-paced workflow.
· Participate in monthly health and safety meetings, and quickly address action items that affect customer/employee health and safety.
· Supervise staff to ensure high-level customer service, efficiency, and safety; Provide constructive feedback.
· Oversee customer support processes and organize them to enhance customer satisfaction.
· Ensure that the company runs with legality and conformity to established regulations.
· Execute spill prevention measures and know the procedures to follow in the event of a spill of any magnitude.
· Anything else needed or asked upon.