Product planning:
Work with regional product champions to gather insights for new product & feature intake. Knowledge of product development cycles.
Product rollout operationalisation:
Work with several cross-functional teams to rollout a product or feature. Key areas of focus include but not limited to: testing, experimentation planning, communication, compliance tracking & collecting feedback.
Execution tracking:
Play a key role in the maintenance and reporting of projects and deliverables on an ongoing basis by working with the stakeholders. Help with the monitoring of deliverables using dashboards and trackers.
Data analysis & reporting:
Create and deliver metric reporting in the agreed format while gathering insights from the stakeholders.
Documentation:
Take ownership of creating and maintaining SOPs and other resources crucial for the operations. This would include PRDs, BRDs, Guidebooks and more.
Communication:
Proactive coordination & communication of product rollouts with large audiences across Product teams and CommOps, including preparing presentation materials, and marketing events across communication channels.
Optimize Processes:
Identify bottlenecks and areas for improvement in product operations, and implement practical solutions to increase productivity and efficiency.
Support Product Teams:
Work hand-in-hand with product managers (Customer Obsession team) and other teams to ensure smooth execution of product launches, updates, and ongoing operations.