Job Title: Travel Support Specialist – Client Services
Location: Remote
About the Role
We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.
Responsibilities:
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Respond to client inquiries about existing or upcoming trips.
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Resolve travel issues (delays, cancellations, schedule changes) in real time.
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Communicate with airlines, hotels, and tour providers to make changes.
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Confirm itinerary details, send reminders, and provide travel tips.
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Document interactions and maintain client records in our CRM system.
Requirements:
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Previous experience in a travel agency or customer support role.
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Strong attention to detail and excellent communication skills.
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Ability to work flexible hours, including evenings or weekends if needed.
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Tech-savvy and comfortable using booking platforms and CRMs.
Why Work With Us?
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Remote work and flexible schedule.
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Growth path into full-time travel advisor or team lead roles.
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Travel discounts and ongoing professional development.