Support Engineer 2 - BY Category Management/ BY CATMAN/ SQL/ Azure
LocationIND - Coimbatore (708)
Typefull-time
DepartmentEngineering
Company size5,001–10,000 people
First seen1w ago
Last seen3d ago
Overview:
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Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
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Position involves a role that is responsible for implementation of Blue Yonder Category Management with good knowledge on Blue Yonder Category Management. These include independently handling the implementation and providing solutions to technical/functional issues. The associate should have knowledge in at least any of the areas (SP, FP & AO, CKB, CC, Reporting).
Scope:
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Core responsibilities include maintenance & support of the customer projects to manage environmental & product related issues.
Our current technical environment:
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Software: Blue Yonder Products, Dot Net, BA Tools (Cognos) , IIS, Tomcat
Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)
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Integration: File based & API Integrations**.**
What you’ll do:
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Good to have good knowledge in the two Blue Yonder products mentioned above. Should have hands-on experience with installing and configuring the product and understanding the interactions within various modules.
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Should have implementation experience on Blue Yonder products with at least one or two full cycle implementation experience.
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Candidate should be familiar with Azure Basics and preferably should have completed Microsoft Azure Fundamentals certification.
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It is desirable to have a candidate who has worked on oracle to SQL server migration. Candidates should be able to manage the architecture challenges from migrating to SQL + data migration issues.
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Candidates should possess knowledge of batch scheduling tools used in Azure.
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Candidate should have thorough knowledge of integration options with Azure and be able to advise on the Web services [SOAP, REST etc.].
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It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies.
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Should have experience in reviewing the integration design and suggest best practices.
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Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates
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It is mandatory to have good knowledge of Oracle RBDMS concepts and administration. Knowledge of RAC (Real Application Cluster) is an added advantage.
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Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade.
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Understands how Blue Yonder solutions can be configured to better facilitate client business processes.
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Should have strong analytical skills and problem-solving skills. Knowledge of any defect management tool will be an added advantage.
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Ensures quantity and quality content in the Knowledgebase. Should be able to drive a KT and Transition plan effectively.
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It will be an added advantage to have a candidate with knowledge of incident, problem and change management processes.
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Responsible for incident resolution for specific set of customers within the specified POD / Product / Project
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Adheres to priority-based management based on impact + urgency.
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Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed
What we are looking for:
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Associates have expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and deal with difficult customers
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Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
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Must have excellent organization and technical documentation skills.
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Personality Fit
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Ability to work calmly under pressure and meet deadlines.
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Ability to make modifications to the systems with little or no interruption of service.
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Ability to organize projects and tasks according to priorities.
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A person in this position should be a good project leader and could communicate effectively project plans and status of projects.
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Must be self-motivated and enjoy a sense of pride in their accomplishments.
Work Experience
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3-5 years of work experience
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To have experience of any Blue Yonder products
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Experience with working on Azure & understanding Azure landscape to Implement the product architecture effectively.
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Proficient in Oracle SQL, PL/SQL, Shell scripting.
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Nice to have – Proficiency in Windows/Unix commands and troubleshooting skills
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Good understanding of Control-m & other CLM/BL tools.
Miscellaneous
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Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand.
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Should be willing to travel to customer sites for a short duration if the need arises.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Legal
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.