Key Responsibilities:
📌 Provide Level 1 and Level 2 technical support to end users, and install, configure, and maintain desktops, laptops, printers, and other IT equipment.
📌 Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, and other business applications.
📌 Manage user accounts, email accounts, and permissions in Microsoft 365 and Active Directory.
📌 Configure and troubleshoot LAN/WAN, Wi-Fi, VPN, and network connectivity issues; monitor network devices such as switches, routers, firewalls, and access points.
📌 Perform software installation, updates, and antivirus management.
📌 Maintain IT asset inventory, coordinate with vendors for warranty claims/repairs, and create technical documentation, SOPs, and knowledge base articles.
📌 Support IT infrastructure projects, office setup activities, and ensure compliance with IT security policies.