Nexus Software Quality Interface
Serve as the dedicated Software Quality representative for the Nexus program based in the Bay Area, California.
Act as the primary Software Quality interface between Nuro and Lucid engineering organizations.
Establish and maintain close working relationships with Nuro engineering, validation, operations, and program teams to support day-to-day collaboration and rapid issue resolution.
Participate in Nexus technical reviews, software evaluations, issue triage meetings, release readiness reviews, launch activities, and customer-facing discussions.
Software Issue Investigation & Technical Evidence
Investigate Nexus software issues raised by Nuro through collection and analysis of logs, telemetry, diagnostics, DTCs, PCAPs, CAN data, cloud telemetry, and vehicle signal information.
Coordinate with Lucid Digital Engineering teams to drive root-cause analysis, corrective actions, software quality improvements, and issue resolution.
Facilitate timely capture and delivery of technical evidence required to support software investigations and customer communications.
Support validation activities to verify issue resolution effectiveness and customer-requested functionality.
Customer Commitments & Delivery Execution
Track customer-requested features, software requirements, issue reports, delivery commitments, and quality risks throughout the Nexus lifecycle.
Provide regular updates to Nuro regarding software issue status, bug-fix progress, feature implementation status, software readiness, and release plans.
Ensure alignment between Nuro expectations, Lucid commitments, and software delivery milestones.
Improve customer confidence through proactive communication, transparency, and effective issue management.
Lifecycle Software Quality Support
Support Nexus software quality activities throughout the complete lifecycle, including pre-SOP development, launch readiness, SOP production support, OTA deployments, fleet operations, and post-SOP field issue management.
Monitor Nexus software quality trends and recurring issues and drive escalations where required.
Support software release readiness, production support, OTA deployment quality, and post-launch quality activities.
Cross-Functional Integration & Risk Management
Partner with Software Development, Validation, Diagnostics, Cloud, Automation, Product Quality, Program Management, Manufacturing, and Service Engineering teams to proactively identify and reduce software quality risks.
Coordinate software issue investigations and corrective actions across multiple engineering organizations.
Drive alignment, accountability, and execution across large cross-functional organizations without direct reporting authority.
Translate customer concerns into actionable engineering priorities.
Leadership Reporting & Continuous Improvement
Provide software quality status, technical risk assessments, investigation findings, and readiness updates to Lucid and Nuro leadership teams.
Drive continuous improvement initiatives that improve software quality, customer satisfaction, delivery execution, and overall Nexus program success.
Improve visibility into Nexus software quality risks, customer concerns, software readiness, customer-requested features, corrective actions, and delivery commitments.