• 3+ years of experience in operations, preferably in a high-volume or fast-paced environment
• Strong Excel / Google Sheets proficiency — ability to build and manage complex trackers, formulas, and reports with ease
• Highly data-driven — comfortable analysing operational data to track performance, identify patterns, and make informed decisions
• Strong numerical and calculative aptitude — able to accurately compute quotations, margins, and order metrics
• Proven track record in operationally heavy roles with hands-on coordination, order management, or supply chain experience. You must excel at managing diverse stakeholders while delivering results within high-pressure, time-sensitive environments
• Experience in jewellery, diamonds, or luxury goods is preferred — but not mandatory; a strong willingness to learn the industry is welcome.
• Strong interest in jewellery and the luxury goods industry
• Ability to think critically and learn quickly in a fast-paced environment
• Comfortable working with technology, tools, and data on a daily basis
• Clear and confident communication skills (written and verbal)
• Highly organised and detail-oriented, with the ability to manage multiple priorities
• Proactive mindset with strong ownership of tasks and outcomes