• Provides proactive customer service to include contacting customers via phone, email, video chat and other means to communicate relevant information and updates about their testing.
• Ensure timeliness, accuracy, and reliability work.
• Ensure adherence to the daily work schedule.
• Make suggestions and recommendations regarding product/specs. that would aid in logging, including communication with customers.
• Perform clerical review to ensure accuracy.
• Ensure all samples are labeled correctly and stored at the appropriate temperatures until testing can occur.
• Ensure the sample receiving/splitting room is cleaned and maintained.
• Participate in special projects as assigned by the Manager/Supervisor.
• Keep the Manager/Supervisor informed of issues or problems within the department.
• Interact with clients, suppliers and vendors as required.
• Learn new techniques and technologies and trains others as appropriate.
• Work effectively with other departments.
• Responsible for the execution of all ISO and QC requirements.
• Stock/order supplies as needed (labels, boxes etc.)
• Assist with sample retain and retrieval
• Assists with purchasing and inventory
• Assist in media prep
• Assist in cleaning of laboratory glassware
• Assist in general laboratory housekeeping tasks
• Other duties as required.