KNOWLEDGES, SKILLS, AND ABILITIES
• Knowledge of the theories and principles of psychology and human behavior.
• Knowledge of the principles, practices and techniques of clinical and crisis intervention counseling.
• Knowledge of the physiological, pharmacological, psychological and socio-cultural aspects of chemical dependency/substance abuse on the workplace, and in families.
• Knowledge of substance abuse and mental health treatment modalities especially Brief-solution focused psychotherapy, and the effects on the workplace.
• Knowledge of the principles and practices of case management.
• Knowledge of and appropriately use community resources and insurance systems in the State.
• Knowledge of employee assistance program core technology.
• Knowledge of ethical standards for employee assistance professionals.
• Ability to coordinate, expedite and maintain a varied employee work caseload.
• Ability to train subordinate employee assistance counselors and interns.
• Ability to establish and maintain effective working relationships with City employees and their supervisors, public and private care providers and employee assistance counselors.
• Ability to assign, review, organize and schedule the work of others.
• Ability to maintain confidential documentation as set forth by state and federal laws.
• Ability to write detailed clear, concise and complex reports on City employee problems, resolution strategies and goals and the varying degrees of success or failure of the employee in problem resolution.
• Ability to communicate effectively both orally and in writing.