Knowledge, Skills and Abilities
•High School diploma required, Associates degree or two years of related experience preferred.
•Manage competing priorities and maintain required production levels.
•Ability to comply with accepted practices and guidelines.
•Meet expectations for attendance and punctuality.
•Sit for extended periods of time.
•Computer experience in a windows-based environment required.
•Excellent oral and written communication skills.
•Strong analytical skills with attention to detail.
•Manage phone and email communication with Associates and Agents.
•Experience using other office equipment.