• Managing day-to-day operational processes across multiple regulatory reporting services.
• Ensuring operational excellence, strong controls and compliance with relevant regulations.
• Collaborating closely with our Client Services, Professional Services and Client Implementations teams.
• Working with technology support functions and various business units – Sales, Product, PMO and COO teams.
• Acting as the single point of contact for operational requests and client-related operational queries.
• Ensuring customers receive a positive, high-quality service experience.
• Working closely with internal and external stakeholders to troubleshoot and resolve issues efficiently.
Additional Responsibilities:
• Support the build‑out of offshore capability by embedding new processes and adopting standardised workflows.
• Work closely with onshore Operations Managers to ensure smooth handovers, consistent service levels and shared KPIs.
• Contribute to process improvement by identifying inefficiencies and suggesting automation opportunities.
• Maintain strong control discipline by adhering to internal policies, risk frameworks, audit requirements and broader operational risk standards.
• Apply financial market knowledge, including understanding of core financial instruments (derivatives, cash equities, fixed income) and how they flow through post‑trade processes.
• Maintain awareness of key regulatory obligations (e.g., EMIR, MiFIR), including how products map to reporting logic, lifecycle events and reconciliation requirements.