TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.
Director of Product & AI Strategy
This is a rare chance to sit at the intersection of healthcare, technology, and human impact — and actually shape what comes next. At TouchCare, we’ve built something meaningful: a high-touch navigation platform that genuinely helps people find and access the care they need. Now, we’re looking for a visionary product leader to help us take that model into the future.
As Director of Product & AI Strategy, you’ll be managing possibility. You’ll translate big ideas and real business needs into a product roadmap that moves fast, scales smart, and keeps people at the center of every decision. You’ll work directly with our C-suite, shape how AI and automation transform our member experience, and leave fingerprints on a platform that touches thousands of lives.
WHAT MAKES THIS ROLE DIFFERENT
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You’ll have a direct line to executive leadership and the autonomy to drive real strategic decisions — not just execute someone else’s vision.
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You’ll be building in a space that matters: healthcare navigation, benefits, and member experience are ripe for intelligent, thoughtful innovation.
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You’ll balance the art of innovation with the discipline of operational excellence — this isn’t moonshots only; it’s sustainable, meaningful product progress.
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You’ll be a builder and a bridge — connecting the dots between member needs, client outcomes, engineering partners, and organizational goals.
Drive Product & Innovation Strategy
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Partner with executive leadership to identify where AI, automation, and data can create breakthrough moments for members and clients.
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Evaluate market trends, client feedback, and operational realities to surface the highest-impact opportunities.
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Build business cases, strategic recommendations, and implementation roadmaps for new product initiatives.
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Translate organizational goals into a clear, prioritized product strategy — then own it.
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Serve as a trusted advisor to leadership on emerging technologies and healthcare innovation.
Evolve & Optimize Our Technology Platform
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Oversee the performance and evolution of TouchCare’s existing technology ecosystem.
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Identify opportunities for workflow improvements, platform enhancements, and process efficiencies.
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Balance new innovation against the reliability and scalability of what we’ve already built.
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Manage technology vendors, engineering partners, and consultants — keeping everyone aligned and accountable.
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Ensure our systems remain compliant, scalable, and deeply connected to user needs.
Lead the Full Product Development Lifecycle
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Own the journey from concept to launch — gathering feedback, writing requirements, defining success metrics, and driving adoption.
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Synthesize input from clients, brokers, members, and internal teams into a coherent product vision.
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Keep stakeholders aligned and engaged throughout development.
Champion AI & Automation — Thoughtfully
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Identify where AI and automation can amplify — not replace — our high-touch service model.
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Lead responsible AI implementation that enhances the member experience in real, measurable ways.
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Stay ahead of the curve on healthcare AI trends and emerging technologies.
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Build out reporting, analytics, and benchmarking capabilities that drive smarter decisions.
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Define KPIs and success metrics that matter — and show the ROI of technology investments to clients and leadership.
From day one, you’ll dig into some of our most exciting initiatives:
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Open Enrollment Decision Support Tools
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AI-Powered Member Engagement Solutions
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Leave of Absence Technology Enhancements
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Claims Analytics & Employer Reporting
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Healthcare Navigation Enhancements
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Member Outreach & Communication Automation
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Employer Analytics & Dashboards
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Internal Workflow Optimization & Automation
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Future Technology-Enabled Service Offerings
You’ll also take stewardship of our existing platforms — ensuring they remain scalable, high-performing, and deeply aligned with where we’re heading.
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A strategic product leader who knows how to translate vision into execution — not just slides into backlogs.
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Someone who’s energized by complexity and comfortable navigating ambiguity without losing momentum.
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A natural collaborator who builds trust with technical teams and non-technical stakeholders alike.
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Curious about AI and automation — and thoughtful about deploying them responsibly.
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Motivated by mission: you want your work to matter, not just ship.
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Professional Growth: Gain exposure to diverse accounting functions and portfolio company
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Collaborative Environment: Work closely with a supportive team that values your contribution.
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Fast-Paced & Rewarding: No two days are the same in our deadline-driven, high-energy office.
This is an onsite role based at our office in Stamford, CT. We’re looking for a hands-on collaborator who will work in person with our leadership, product, and engineering teams — building relationships and driving decisions side by side, not from a distance.
$160,000–$180,000 annually, commensurate with experience