SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
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Add information for job order/sample on system based on information of application, quotations, emails, pictures, Lab request form ect.
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Issue/send the (preliminary/official) reports to clients after they are reviewed/checked/approved by designated persons. Revise reports as per client requirements.
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Follow turn around time of test results and ask Lab to send them on time
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Answer client questions concerning test reports by gathering information from related sections
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Update technical knowledge about parameters, methods, regulations of food testing in order to issue test reports to meet client’s expectation
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Support clients to check the specs, MRLs or market regulations of their samples whether their samples are pass or fail
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Explain the results, and answer client’s concerns of test reports by working with related departments (if needed)
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Take note of client’s rules and follow accordingly
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Receive client’s complaints and follow up with related departments until they are closed.
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Comply with QHSE policy & Quality management system (SOP, forms, guidelines, ISO17025, etc.). Other tasks as requested by Team Leader/ Supervisor/ Manager
Qualifications
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University or College graduation with related background (Analytical Chemistry/ Food Chemistry/ Biotechnology/ Microbiology)