Major Duties and Responsibilities:
Prepare and complete one-on-one visitation in franchise stores, complete weekly virtual training sessions, hold area meetings within the region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes.
These coaching and development sessions will be documented using our company CRM and measured with franchise Key Performance Metrics (KPM)
As an industry leader in customer service, FBCs must actively and consistently support all efforts to simplify:
Successfully access franchise operations to provide advice and targeted training on a continual basis to maintain iFixScreens’s continued track record of competitive performance.
Actively engage franchises in annual strategic planning efforts and regular goal-setting practices to assist with a successful growth strategy including marketing development and
service/sales line growth.
Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth. This will include break-even, financial trend and cashflow analysis to provide guidance for franchise owners to achieve and maintain profit target expectations. Utilize financial data to analyze key metrics while planning immediate and long-term goals.
Provide assistance and consultation regarding improving owners’/employees skill sets in coaching, mentoring, accountability, management, and management development. Assist each owner with utilizing the available iFixScreens support tools to enable training and development of their management team.
Provide and ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, repair growth, and profitability. Assist each assigned owner by monitoring their employees’ developmental processes as needed.
Additional Responsibilities
• Keep corporate team informed and provide weekly production updates.
• Document franchise consultation activities within company CRM.
• Remain current on new technology and practices as it relates to repairs and their best practices.
• Conduct regular meetings to provide system updates, instructional training, and gather feedback with large groups of franchise owners.
•Answer general business operation and development questions.
•Control and manage individual expense reports in accordance with company travel policy.
• Maximize revenues and document the individual plan to improve each franchise.
• Help franchise owners by engaging in inter-office collaboration-and mentorship.
• Utilize effective time management and operate with integrity to promote, advocate, educate and train in regard to the iFixScreens brand.
• Engage in completing company initiatives and assigned tasks in a timely and efficient manner.
• Provide headquarters with franchise feedback and support other iFixScreens divisions as needed.