We are looking for a sharp, user-obsessed, and high-slope Senior Product Director, Service Operations to serve as the core product counterpart to our engineering and operational leadership.
In this role, you will own the end-to-end product vision for internal tools, consultant workflows, crisis management, and the next-generation AI intelligence layer powering our global service operations. A key focus of your mandate will be expanding and rebranding our core internal platform.
Taking our AI travel assistant, Ava, to the next level (“Ava for Consultants”) to automate complex travel workflows, improve agent productivity, and elevate customer experience.
This is a high-ownership, high-impact role at the intersection of product, AI, operations, and customer experience. You will manage and mentor product managers, partner deeply with cross-functional teams across our global hubs, and build toward a future with expanding scope across service technology, operational systems, and potential engineering leadership.