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Aig

Superviseur des sinistres - Accidents et Santé / Claims Supervisor, Accident & Health Claims

SalaryCA$80k – CA$100k
Location2 Locations
Work modeon-site
Typefull-time
DepartmentClaims
Company size10,000+ people
First seen1w ago
Last seen1d ago
AIG Canada has launched careers and developed future leaders for 60 years.
Description de poste en anglais à suivre / English job description below
Superviseur des sinistres - Accidents et Santé / Claims Supervisor, Accident & Health Claims
Faites votre marque dans le domaine des réclamations
Nos équipes de gestion des sinistres sont reconnues pour leur expertise et leur capacité à résoudre les problèmes de nos clients. Elles fournissent une expertise technique rigoureuse et constante et mettent de l’avant une approche différenciée, visant à offrir une expérience de gestion des sinistres de calibre mondial. Grâce à un système rigoureux de rétroaction, à des processus bien établis et à un leadership constant, nous sommes fiers de fournir un service réactif, équitable et professionnel, guidé par l’empathie et l’efficacité.
Comment vous créerez un impact
À ce poste clé de direction, vous serez responsable de la gestion et du développement d’une équipe de 5 à 8 analystes, du niveau débutant au niveau senior, en charge de différents types de sinistres Accident et Santé, notamment les risques spéciaux (établissements scolaires, lieux de culte, associations sportives, etc.), les maladies graves, les assurances complémentaires santé, le remboursement des certificats médicaux et les frais de voyage. Ce rôle essentiel implique des échanges réguliers avec nos courtiers, nos clients et les différentes équipes de l’entreprise, ainsi que l’élaboration de la stratégie de gestion des sinistres Accident et Santé.
Responsibilities
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Encadrement et formation des analystes
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Approbation des provisions et des règlements dépassant le cadre de leurs compétences
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Examen et approbation des lettres de prise en charge et/ou de refus de prise en charge
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Examen, approbation et suivi des sinistres importants
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Réalisation d’examens mensuels des dossiers ouverts afin de garantir la conformité aux procédures opérationnelles et aux meilleures pratiques
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Veiller à ce que les analystes fournissent un service client exceptionnel, notamment par des échanges réguliers avec nos clients, nos courtiers et nos partenaires.
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Entretenir de bonnes relations et une collaboration étroite avec les souscripteurs, les courtiers et les assurés.
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Promouvoir une culture d’intégrité et de gestion des risques au sein de l’équipe et veiller à ce qu’elle atteigne les indicateurs clés de performance et incarne la raison d’être et les valeurs d’AIG.
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Gérer et soutenir l’équipe administrative et garantir la qualité des rapports, des indicateurs et des services.
Ce dont vous aurez besoin pour réussir :
· Une maîtrise courante de l’anglais et du français constitue un atout.
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Expérience dans la gestion de réclamations pour dommages corporels — notamment en assurance Accidents et santé ou en assurance automobile commerciale (PIP) — incluant les dossiers de pertes majeures et les litiges.
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Solides compétences en leadership et capacité à travailler de manière autonome avec une supervision minimale, ainsi qu’à prendre des décisions et à donner des directives aux analystes et à l’équipe de soutien.
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Excellentes compétences en organisation, en communication et en relations interpersonnelles permettant de travailler efficacement au sein d’une équipe évoluant dans un environnement dynamique.
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Diplôme d’études collégiales ou universitaires, ou expérience équivalente dans le secteur.
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Maîtrise des outils informatiques pour naviguer dans un système de gestion de dossiers de réclamation sans papier et utiliser les applications bureautiques, notamment Windows, MS Word et Excel.
Prêt à avoir un impact plus important ? Nous avons hâte d’examiner votre candidature.
Benefits
La fourchette de salaire de base pour ce poste se situe entre 80 000 $ et 100 000 $ CA ; le poste donne également droit à une prime, conformément aux modalités du régime de rémunération incitative en vigueur. Votre rémunération réelle dépendra de vos compétences, de votre expérience et de vos qualifications. Si vos attentes salariales dépassent la fourchette indiquée, nous vous encourageons tout de même à postuler : votre parcours unique compte pour nous. Par ailleurs, nous sommes fiers de proposer une gamme d’avantages sociaux concurrentiels, dont vous trouverez un aperçu ici : CA Benefits Overview.
_____________________________________________________________________________
Claims Supervisor, Accident & Health Claims
At AIG, we are reimagining the way we help customers to manage risk. Join us as Accident & Health Claims Unit Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team and to work with some of the industry’s top talent.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
In this key leadership role you will be responsible for leading and developing a large team of 5-8 Analysts, junior to senior, handling various types of Accident & Health (A&H) claims including Special Risk (Schools, Churches, Sports, etc.), Critical Illness, Supplemental Health, Medical Certificate Reimbursement, Travel, This mission critical role includes regular interaction with our brokers, clients and the business and developing the strategy for A&H claims.
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Monitoring and providing instructions, coaching/mentoring, and training to Analysts
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Approving reserves and settlements above the Analysts authority
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Reviewing and approving coverage and/or denial of coverage letters
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Reviewing, approving and monitoring Large Losses
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Performing monthly open file reviews to ensure compliance with Operational / Best Practices guidelines
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Ensuring Analysts provide exceptional customer service, including regular interaction with our customers, brokers and vendor partners.
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Maintaining good rapport and close working relationships with underwriters, brokers and insureds
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Promote a culture of integrity and risk management within the team and ensuring the team is performing against key performance indicators and living AIG’s purpose and values
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Managing and supporting the administrative team and ensuring high quality reporting, metrics and service standards
What you’ll need to succeed
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Fluency in both English and French is an asset.
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Experience handling injury claims, such as Accident & Health, or Commercial Auto Injury (PIP) claims, including large loss and litigation matters
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Strong leadership skills and the ability to work independently with minimal supervision and to make decisions and give directions to Analysts and support team
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Excellent organizational, communication, and interpersonal skills to work effectively in a fast paced team environment
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College/university degree or equivalent industry experience
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Proficient computer skills to navigate in paperless claim file system and PC applications, including Windows, MSWord and Excel.
Ready to make a bigger impact? We look forward to reviewing your application.
The base salary range for this position is CAD $80,000-$100,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply - your unique background matters to us. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: CA Benefits Overview.
AIG Canada is proud to be named one of Greater Toronto’s Top Employers for the seventh year in a row. This award demonstrates AIG’s commitment to outstanding human resources initiatives and fostering a forward-thinking workplace.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Français
Les bureaux d’AIG sont situés partout dans le monde, tout comme notre clientèle qui est également internationale. Nous devons être en mesure de fournir nos services autant en anglais qu’en français, et la maîtrise des deux langues est donc exigée, notamment en raison de la nature de nos services et de la nécessité de communiquer fréquemment avec des collègues d’autres provinces ou pays et de servir les clients dans les deux langues.
English
AIG has offices around the world. Our client base is also international. We must be able to provide our services in both English and French. Proficiency in both languages is required, namely due to the nature of our services and the need to communicate frequently with colleagues in other provinces or countries and to serve clients in both languages.
#LI-NT1 #claims
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
Legal
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].
Functional Area:
CL - ClaimsAIG Insurance Company of Canada
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