🌟 Join a New Project with One of the Largest Insurance Groups in the World
About the role
Position: Customer Care Representative
Location: On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso
Requirements
Schedule: Must be available to work a flexible schedule, including weekends. This is a 5-day workweek with 2 days off, with shifts scheduled within business operating hours.
🚀 About the Opportunity
We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.
This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.
Key Responsibilities
💼 What You’ll Do
As a key member of our Customer Service team, you’ll:
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Respond to inquiries related to insurance policies and coverage
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Resolve moderately complex issues with empathy and professionalism
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Interpret policy details and make informed decisions within defined authority limits
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Communicate across multiple platforms while navigating internal systems
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Document interactions and escalate unresolved cases when needed
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Collaborate with departments like Claims, Underwriting, and Policy Support
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Identify trends and suggest process improvements
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Stay up to date on compliance, legal requirements, and product updates
Requirements
🎯 What We’re Looking For
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High School Diploma or equivalent (required)
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Fluent English
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1–3 years of customer service experience
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Call Center experience highly desirable
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Strong computer skills and ability to work across systems
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Availability to work on-site
Bonus Points For:
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Experience in insurance or a related field
Benefits
🎁 What We Offer
We believe in rewarding great work and investing in our people. You’ll enjoy:
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Competitive salary and annual performance-based bonus
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Grocery & Restaurant Vouchers
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Major Medical Insurance
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Life Insurance
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Career development and continuous training
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A collaborative, inclusive culture within a globally respected organization
🌱 Why Join Us?
This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you’re ready to make an impact and build something meaningful, we’d love to hear from you.