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Chanel

S&OP Manager

LocationCdmx
Work modeon-site
Typefull-time
Company size10,000+ people
First seen1w ago
Last seen3d ago
About the role
The S&OP Manager is responsible for leading the end-to-end Sales & Operations Planning process, ensuring alignment between commercial strategy, demand forecasting, supply capabilities, and financial targets.
This role requires a strong balance between analytical rigor and brand sensitivity ensuring product availability, optimized inventory levels, and service excellence without compromising exclusivity or brand positioning.
The role acts as a strategic business partner to Commercial, Marketing, Finance, and Operations teams.
Key Responsibilities
Lead the S&OP Process
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Design, implement, and continuously improve the monthly S&OP cycle.
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Facilitate cross-functional meetings (Demand Review, Supply Review, Pre-S&OP, Executive S&OP).
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Ensure alignment between sales forecasts, supply constraints, and financial objectives.
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Present consolidated scenarios and risks to leadership.
Demand Planning & Forecasting
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Own the demand planning process across all channels (Retail, Wholesale, E-commerce).
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Develop statistical and judgmental forecasts incorporating:
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Historical sales data
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Market trends
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Product launches
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Promotional calendars
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Collaborate closely with Marketing and Commercial teams to integrate new product introductions and limited editions
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Monitor forecast accuracy (MAPE, BIAS) and implement corrective actions.
Supply & Inventory Management
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Partner with Supply teams and distribution centers to ensure optimal product allocation.
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Balance service level targets with inventory optimization.
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Manage stock allocation strategies
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Prevent stock-outs on hero SKUs while controlling overstock and obsolescence risk.
Financial Alignment
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Ensure the demand plan aligns with financial budgets and latest estimates.
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Provide volume and revenue projections to Finance.
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Lead scenario planning to mitigate risks (supply disruption, over-demand, underperformance).
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Support margin optimization through stock strategy.
Performance & KPI Management
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Track and report:
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Forecast Accuracy
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Fill Rate / Service Level
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Inventory Turns
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Days of Inventory on Hand (DOH)
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Obsolescence & Write-offs
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Identify gaps and implement continuous improvement initiatives.
Product Lifecycle & Launch Management
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Coordinate forecasting and supply planning for new product launches and limited collections.
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Manage end-of-life planning to minimize excess inventory.
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Work closely with global brand teams to ensure local execution aligns with global strategy.
Systems & Process Optimization
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Ensure data integrity across ERP and reporting systems.
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Develop dashboards for executive visibility.
What are we looking for?
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Bachelor’s degree in supply chain, Engineering, Business Administration, or related field.
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5–8+ years of experience in S&OP, Demand Planning, or Supply Chain roles.
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Experience in luxury, fashion, beauty, or premium consumer goods is highly preferred.
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Strong analytical skills with advanced Excel and planning systems expertise.
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Proven ability to lead cross-functional processes.
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Financial acumen and strong business orientation.
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Excellent communication and stakeholder management skills.
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High attention to detail with strategic thinking capability.
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Fluent Spanish and English are required; French is a plus.
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