As a Service Quality Intern at Momentive’s Waterford, NY site, you will use AI-driven analytics and data-based problem-solving to help improve customer service performance and reduce customer complaints. Working with quality, logistics, and customer-facing teams, you will analyze complaint data across severity, business impact, customer segments, transportation lanes, logistics providers, and root causes to identify the highest-impact improvement opportunities. Your work will help define targeted action plans that support Momentive’s goal of significantly reducing customer complaints while focusing resources where they will deliver the greatest results. Students pursuing degrees in Mathematics, Statistics, Logistics, Supply Chain, Data Analytics, or related fields, particularly those with coursework in statistical analysis, process improvement, or data modeling, will be well-positioned to excel in this role.