At Pavago, one of our clients is hiring an Outbound Performance & Client Success Lead to own client performance, retention, and cold email campaign success inside a fast-growing outbound agency.
This is not a passive account management role. You’ll manage 20–30 active client accounts and be directly accountable for ensuring campaigns are technically sound, reaching inboxes, generating qualified meetings, and continuously improving.
You’ll combine client success, cold email strategy, deliverability, copywriting, campaign optimization, and operations to drive measurable results.
If a campaign underperforms, you diagnose the problem and help fix it. If a client is at risk, you identify it early and take ownership.
What You’ll Own
Client Success & Retention
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Serve as the primary point of contact for 20–30 active clients
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Lead client check-ins, strategy calls, and performance reviews
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Build strong relationships centered around measurable outcomes
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Monitor account health and proactively identify churn risks
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Step in early when performance or client satisfaction declines
Familiarity with platforms such as Instantly, Smartlead, Clay, Apollo, HubSpot, Zapier, or Make
What Makes You a Strong Fit
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You take ownership rather than waiting for direction
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You understand both the technical and messaging sides of cold email
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You can diagnose why a campaign is struggling and develop a clear solution
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You stay calm and solution-focused when performance is under pressure
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You communicate confidently with founders, executives, and clients
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You care about qualified meetings, pipeline, and retention — not vanity metrics
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You proactively identify problems before they become escalations
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You thrive in fast-moving startup environments where systems continuously evolve
What a Typical Day Looks Like
You may start by reviewing campaign metrics and inbox health across your client portfolio, identify accounts requiring optimization, and determine whether performance issues are coming from deliverability, targeting, messaging, or campaign setup.
From there, you might rewrite an underperforming sequence, lead client performance calls, coordinate campaign fixes with the outreach team, update client-health dashboards, and improve an internal SOP.
In short: you own campaign performance, client retention, and outbound delivery quality while helping build the systems that allow the business to scale.
Key Metrics for Success
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Client retention and churn reduction
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Deliverability health and inbox placement
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Qualified meetings booked
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Pipeline contribution
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Campaign performance improvement
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Reply and conversion performance
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Client satisfaction and account health
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SLA adherence and operational reliability
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Long-term account growth
Why This Role Stands Out
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High ownership and direct impact on client outcomes
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Direct collaboration with founders and leadership
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Opportunity to shape delivery systems inside a scaling startup
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Unique blend of client success, outbound strategy, cold email deliverability, and performance optimization
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Direct impact on retention, pipeline, and revenue
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Remote flexibility with long-term growth potential
Interview Process
1.
Initial Screening Call
2.
Spark Hire Video Interview
3.
Founder Interview
4.
Final Discussion
5.
Offer & Onboarding
Apply Now
If you understand cold email and outbound performance deeply, enjoy solving campaign problems, and can confidently take ownership of client relationships and retention, we’d love to hear from you.
Apply now and help build outbound campaigns that consistently generate qualified opportunities while delivering an exceptional client experience.