ESSENTIAL DUTIESLeadership and Team Management
• Manage assigned IT Team Members and suppliers, including workload direction, coaching, performance feedback, resource allocation, prioritization, and escalation management.
• Collaborate with cross-functional leadership peers to align IT priorities, resources, and delivery commitments with business needs, while representing IT risks, dependencies, and tradeoffs.
Enterprise Systems and Platforms
• Partner with business owners to establish intake, prioritization, and change governance for enterprise system requests.
• Oversee the evaluation, design, development, implementation, operation, and maintenance of enterprise systems.
• Own incident, problem, and request management processes for enterprise systems and IT services, ensuring timely triage, root-cause analysis, resolution tracking, stakeholder communication, and escalation when required.
• Execute the enterprise integration strategy, including integration patterns, APIs, middleware, and data flows.
Vendor and Managed Services Governance
• Support sourcing, vendor evaluation, contracts, statements of work, and roadmap decisions for IT services and platforms.
• Manage vendor governance, service level agreements, performance metrics, escalation paths, continuous improvement plans, resource planning, capacity planning, and overall service quality.
• Monitor strategic supplier spend, invoice accuracy, and total cost of service against budget; recommend scope, staffing, and commercial adjustments to the CIO.
Operational Governance and Reporting Cadence
• Own daily and weekly IT operational governance, including service performance, project delivery, budget
status, open risks, pending decisions, supplier follow-up, and cross-functional coordination.
• Provide monthly reporting and escalate material risks, budget exceptions, strategic decisions, or
unresolved cross-functional tradeoffs to the CIO.
Compliance, Security, and Risk
• Direct the configuration and management of enterprise systems to support data retention, security,
business continuity, disaster recovery planning and testing, and information risk management
requirements.
• Partner with the Director of Information Security and Compliance to ensure enterprise systems,
infrastructure, suppliers, and technology changes meet Kestra’s security, privacy, audit, validation, and
risk management requirements.
• Ensure AI, automation, and low-code solutions follow Kestra requirements for security, privacy,
validation, data handling, and regulatory compliance.
Financial and Operational Management
• Own routine IT budget management, spend governance, invoice review, forecasting, license optimization,
vendor cost control, and routine operational issue resolution within approved threshold.
• Own routine IT budget management, spend governance, invoice review, forecast updates, license
optimization, and vendor cost control; escalate material budget risks and tradeoffs to the CIO.
• Resolve routine operational, supplier, staffing, and prioritization issues within approved plans and
governance thresholds.
• Perform other related duties as required.