As our Growth Lead for Client Engagement & Retention you’ll be both a strategic owner and hands-on operator responsible for building one of Prosper’s most important unowned growth levers.
As we expand to four products and surpass $70M ARR, there is significant opportunity to improve how clients move through their journey with Prosper: from first engagement through scheduling, assessment to therapy transition, therapy retention, and reactivation. You’ll bring structure to this opportunity by identifying the biggest growth opportunities, developing the strategy and systems to address them, and building an engine that supports clients throughout their entire lifecycle and scales with the business.
This is a unique opportunity at the intersection of strategy, growth, analytics, and marketing. You’ll report to the Head of Growth Marketing, working cross-functionally with Product, Engineering, and Clinical Operations to understand where clients are getting stuck in their journey with Prosper. Then, you’ll size each opportunity, determine the highest-impact interventions, and action those insights into measurable improvements.
You’ll be Prosper’s first dedicated Client Engagement & Retention hire and the strategic owner of the function. You’ll have autonomy to define the strategic roadmap, establish the operating model, build the underlying systems, and ultimately determine how Engagement & Retention evolves as a core growth function.
You’ll thrive in this role if you’re equal parts strategist and operator: someone who can take an ambiguous growth problem, structure it from first principles, get into the data, develop a clear hypothesis, and then roll up your sleeves to build and test the solution.