• Lead the end-to-end execution of Long-Term Service Agreements (LTSAs) for HVDC, FACTS, and ACS technologies across the APAC region.
• Ensure operational excellence by meeting all contractual KPIs, service levels, and performance guarantees.
• Manage regional site teams, field service engineers, and subcontractors to deliver high-quality preventative and corrective maintenance programs.
• Develop and maintain strong, strategic customer relationships, acting as the primary escalation point for technical and commercial service issues.
• Monitor fleet performance and site health, proactively identifying opportunities for upgrades, retrofits, and service enhancements.
• Oversee the financial performance of the service portfolio, managing budgets, billing, change orders, and cost-control initiatives.
• Collaborate with engineering, global product support, and supply chain teams to ensure the availability of parts, tools, and technical expertise.
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Provide technical support to all projects under Close-Out (RAM & Warranty)
• Lead health, safety, and environment (EHS) compliance across all service sites, ensuring industry-leading safety standards.
• Partner with the commercial and sales teams to support contract renewals, service extensions, and new service solution development.
• Analyze site data and performance trends to drive continuous improvement in service reliability and operational efficiency.
• Coordinate internal reporting, project reviews, and stakeholder communications regarding contract progress and risk mitigation.