Under direct supervision an Operations Specialist I, the Process Specialist - OPS performs various functions that are routine to moderately complex in nature. These include but are not limited to sorting, processing, researching, extracting, scanning, data entry and filing documents. This position should be able to adapt to change, process changes, and schedule changes, etc. per business need, working in a fast paced, high volume production environment, as well as provide the best customer service by meeting service level standards with a service heart attitude.