• Design and implement effective programs to drive positive change in behavior and performance.
• Coordinate and facilitate Team Member recognition programs to include the Team Member of the Month, Team Leader of the Quarter, Team Member of the Year, and Service Award, etc.
• Schedule and attend Surprise and Delights with General Managers. Facilitate action plans, communicate results and keep pulse of Team Member issues.
• Create Team Member information and back of the house signage.
• Coordinate with Marketing to assure Communication are constantly up-to-date.
• Lead and execute all Team Member events to include, but not limited to, holiday and summer events, Team Member of the Year/Service Award Celebration, special TMDR functions, Team Member Appreciations, Wellness Screenings,
• Have a general working knowledge of Human Resource functions to assist team members as needed
• Design and distribute informational collateral such as posters and flyers as requested by management.
• Develop, coordinate and put into action engaging communication strategies across the business.
• Analyze engagement and turnover data to determine effectiveness of recognition programs.
• Maintain up-to-date content for all Team Member communications
• Write, proofread and edit written material.
• Coordinate and facilitate Team Member surveys.
• Facilitate New Hire Orientation to welcome new hires and explain recognition programs.
• Attend department pre-shift meetings to assist with the recognition of Team Members and to communicate current trends.
• Maintain Suggestion Box program to include gathering responses from Directors, publish and distribute results to all Team Members.
• Ensures adopted Team Member ideas are rewarded, and appropriate Team Members receive recognition.
• Proactively seek opportunities and solicit feedback from frontline Team Members to enhance recognition programs.
• Develop new recognition programs.
• Own property pre shift meetings to include consistent information across departments and ensure pre shift meetings meet company standards.
• Interface regularly with departments to ensure programs remain in compliance (HR, Finance, Audit, etc)
• Performs related and other duties and responsibilities as assigned.