Strategic Leadership
Define and execute the VAS strategy for the NA, including the development of future-ready VAS methodologies, tools, and learning experiences aligned to customer and business needs.
P&L Ownership
Own the full VAS P&L, with accountability for revenue growth, gross margin improvement, cost management, and overall financial performance. Manage a mixed VAS revenue model, including entitlement-based training, ramp up and onsite delivery.
VAS Portfolio & Content
Oversee the development, standardization, and continuous improvement of VAS materials, programs, and certifications across all HP GSB platforms, ensuring relevance to real-world production environments and customer workflows.
Organization Leadership
Lead, develop, and scale a high-performing team of ~15 employees, including individual contributors. Foster a culture of accountability, innovation, and continuous improvement, while supporting onboarding, cross-training, and capability development.
Customer-Facing VAS Operations
Lead a highly visible, customer-facing organization that delivers hands-on technical training experiences. Ensure consistent, high-quality customer experience that reinforces HP value and supports long-term customer success.
Cross-Functional Collaboration
Collaborate with Service leadership to strengthen internal capability building.
Work with Sales teams and directly with customers to drive training adoption, value realization, and revenue opportunities.
Customer Engagement
Engage directly with customers and key stakeholders to ensure VAS programs deliver measurable business outcomes and support customer success.
Operational Excellence
Establish KPIs, governance, and performance tracking to continuously improve training effectiveness, resource utilization, and overall business impact. Operate effectively within a dynamic environment balancing trainer capacity, equipment availability, and customer demand.