• Understand and follow the organization’s established standards and processes to ensure a predictable client result.
• Mentor less experienced team members, including advising, coaching, teaching, and guiding them.
• Participate in Project Implementation Reviews and Design Reviews to ensure project success.
• Maintain accurate and real-time timesheets, recording complete and accurate notes of troubleshooting and communication with clients.
• Receive mentoring and feedback from peers and others.
• Take ownership of escalations, involving resources or other appropriate teams when necessary.
• Remain up-to-date with current and future Citrix and VDI technologies emerging in the industry, and be responsible for communicating and alerting stakeholders of any changes.
• Actively participate in Team Huddles, L10 Meetings, One-on-One Meetings, Trainings, and any other team meetings.
• Maintain detailed knowledge of the products and services offered.
Role-Specific Responsibilities
• Design, deploy, maintain, and support on-premises Citrix Virtual published applications and Full Desktops environments across multiple client sites.
• Administer the full on-premises Citrix stack, including Delivery Controllers, Citrix Studio, StoreFront, License Servers, and the site SQL databases.
• Manage and oversee Citrix licensing with LAS.
• Engineer, configure, and maintain NetScaler (Citrix ADC), including Citrix Gateway, load balancing, SSL offload, content switching, and leverage Cloud ADM for firmware management and other use cases that benefit deployments.
• Configure and manage image and provisioning strategies using Machine Creation Services (MCS), including building and maintaining master/golden images.
• Implement and manage user profile solutions using Citrix Profile Management and/or FSLogix.
• Deploy, configure, support, and proactively maintain the Citrix Workspace app and other Citrix technologies across client environments.
• Plan and execute Citrix version upgrades and site migrations while preserving the client experience.
• Monitor performance, availability, and capacity of Citrix environments (e.g., Citrix Director / monitoring tooling) and tune HDX and session settings for an optimal end-user experience.
• Implement and enforce security best practices across virtual apps and desktop delivery environments.
• Develop and maintain PowerShell scripts (and Citrix SDK / automation) to automate administrative and deployment tasks.
• Troubleshoot escalated issues related to Citrix services and resolve complex technical problems for end-users.
• Create and maintain documentation related to Citrix architecture, configuration standards, policies, and procedures.
• Manage and optimize Azure Virtual Desktop (AVD) as a complementary desktop-virtualization platform, including host pools, session hosts, and FSLogix profiles (strong plus).
• Stay up-to-date with the latest Citrix features, updates, and security best practices, and monitor external system changes or upgrades that could affect Citrix environments (e.g., Teams changes, Microsoft Apps, etc.).
Leadership & Program Responsibilities
• Serve as the technical owner and senior escalation point for all Citrix environments across the client base.
• Act as the Change Control Manager for Citrix, reviewing, approving, and coordinating changes to protect environment stability.
• Lead the research and development of solutions for Citrix environments and AVD solutions.
• Conduct structured audits of client Citrix environments to identify items that need to be fixed or stabilized.
• Define, track, and deliver training on the ongoing maintenance needs specific to each Citrix environment.
• Account for routine day-to-day changes that affect Citrix environments, including day-to-day support.
• Review and monitor open Citrix projects to keep them on track and aligned to standards.
• Act as the Change Control Manager for all Citrix clients and build a Citrix Change Catalog of standardized, repeatable changes.
• Partner with team members to identify elements of existing Citrix deployments that can be carried into AVD solutions.
• Additional duties as required.