• Lead end-to-end software implementation projects for forensic labs and medical examiner customers
• Manage project scope, schedules, budgets, resources, and risks across multiple concurrent projects
• Communicate proactively with internal teams and external stakeholders, ensuring alignment and transparency
• Drive project decisions, resolve conflicts, and negotiate trade-offs to keep projects on track
• Conduct regular project reporting (KPIs, financials, status updates) for customers and internal leadership
• Forecast project delivery timelines and financials every month, quarter and year for all assigned projects. Forecasting measures the difference between your project forecasts and the project results.
• Create regular customer-facing status reports and identify when requested work requires formal change orders to the contract or statement of work
• Manage invoicing milestones and project financials to support cash flow and working capital goals
• Lead post-implementation reviews to identify lessons learned and continuously improve processes
• Contribute to the evolution of project delivery practices across the Professional Services (PS) team