Our business is complex and multi-faceted: We play in an enormous space with huge barriers to entry, we have no direct competitors, and as a two-sided marketplace we have to coordinate multiple constituencies via a complex funnel with some parts that are all tech and others that are fully human. Every day we face new operating challenges that require someone to quickly gather data, make a decision, and execute.
So, in addition to software engineers, lawyers, and marketers, our team includes a bunch of ex-consultants (our CEO is a BCG alum and we’ve built a small BizOps org from BCG, Bain and McKinsey). To a level that’s unusual among our peer startups, we’re investing in building a top-tier Strategy & Business Operations team that oversees the core of our business and drives key projects, and we’re hiring several more consultants to join it.
This job mixes things in any good consultant’s comfort zone (devising strategy, managing and coordinating projects, gathering and analyzing data) with responsibilities unique to being an operator in a fast-growing tech company (user research, product development, growth marketing, venture finance). Typical projects you’d own:
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Design, test, and ship a site experiment for our new Injury vertical to qualify and convert clients.
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Find the gaps in our client service operations and lead the project that cuts our costs to serve each client by 25%.
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Rebuild the model that predicts what each case is worth, and wire it into how we bid on ads and forecast the business.
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Stand up and run a new QA function: build the tooling and interface, design the process, and train the team.