Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of a Bank Teller. The ideal candidate should possess the following responsibilities:
Cash Handling:
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Accepting cash deposits from customers.
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Withdrawing cash for customers against their account balances.
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Processing currency exchanges.
Cheque Transactions:
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Accepting cheque deposits from customers.
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Cashing cheques for account holders.
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Verifying the authenticity of cheques.
Customer Service:
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Assisting customers with their inquiries and providing information about their accounts.
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Addressing customer concerns and resolving issues related to transactions.
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Promoting products and services to customers.
Transaction Recording:
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Accurately recording all transactions in the bank’s computer systems.
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Maintaining and updating customer account information.
End-of-Day Balancing:
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Balancing the cash drawer at the end of each day to ensure accuracy.
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Reconciling transaction records with the actual cash on hand.
Compliance:
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Adhering to banking regulations and policies.
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Ensuring compliance with anti-money laundering (AML) and know your customer (KYC) guidelines.
Cross-Selling:
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Identifying opportunities to cross-sell additional bank products or services to customers.
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Recommending products such as savings accounts, fixed deposits, or credit cards.
Security:
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Following security protocols to prevent fraud and unauthorized access.
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Reporting any suspicious activities or transactions.
Educational Support:
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Assisting customers in understanding various bank products and services.
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Guiding customers on the use of ATMs, online banking, and other self-service options.
Team Collaboration:
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Collaborating with other staff members, including loan officers, branch managers, and customer service representatives.
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Participating in training sessions and meetings to stay updated on banking procedures.
Requirements
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Must have OND in any field with a minimum of Lower Credit.
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Cash handling experience is an added advantage.
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Exceptional time management, communication, and customer service skills.
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High level of accountability, efficiency, and accuracy.
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Excellent knowledge of MS Office (especially Excel and Word).