Primary Responsibilities:
Performs deep-dive root-cause analysis (e.g., system mismatches, manual data entry errors, sync failures) on operational report discrepancies across Purchase Order Validations, Build Validations, Inbound vs. Outbound Validations, and Item Receipt Validations.
Continuously monitors error logs and maintains up-to-date tracking in Asana, logging daily summaries that detail remaining unresolved error counts and absolute error rates, specific investigative findings and underlying root causes, and operational or technical blockers impeding resolution.
Identifies, documents, and escalates system flagging errors to refine validation accuracy, including false positives (non-issue records incorrectly flagged as system errors) and false negatives (operational discrepancies that bypassed system detection).
Collaborates with operations, inventory, and IT/systems teams to resolve systemic data bugs and implement long-term fixes.
Other duties as assigned.