Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model - from design and manufacturing to sales, delivery, and installation - with production facilities in the United States and Europe.
The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.
About the role
We are strengthening our commercial function and are looking for a Sales Manager to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.
The Role
This is a hands-on leadership role requiring strong operational involvement. The Sales manager will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development.
Responsibilities:
CRM & Sales Operations:
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Own and optimize CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows.
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Enforce strong CRM discipline across the sales team through training, audits, and corrective actions.
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Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency. Team Leadership & Development:
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Lead and develop the sale team
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Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets
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Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities
Inbound Lead Management:
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Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps.
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Continuously optimize lead distribution to maximize efficiency, conversion, and team performance.
Call Quality & Communication Standards:
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Own call quality and communication standards, with calls as the primary channel for US-based clients.
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Regularly review calls, coach on objection handling and structure, analyze deal losses, and develop supporting channels such as SMS and email.
Performance & Analytics:
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Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep.
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Design and execute data-backed initiatives to improve conversion and overall sales performance.
Proactivity & Continuous Improvement:
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Proactively identify and solve problems, taking full ownership even with limited resources.
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Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.
Requirements
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7–10 years of relevant sales experience, with a strong background in sales execution and revenue growth.
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At least 2 years of managerial experience, leading and developing sales teams.
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Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance.
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Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control.
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Experience managing inbound sales, preferably in a B2C or high-volume environment.
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Experience leading teams of 5+ Sales Reps.
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Strong analytical mindset with the ability to make data-driven decisions.
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Experience with call-based sales models.
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Fluent English (working with US-based clients).
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High level of involvement in day-to-day sales operations.
Nice-to-Have
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Experience scaling inbound sales teams.
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Proven success improving conversion rates.
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Familiarity with call tracking and call scoring tools.
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Background in fast-growing or high-volume sales environments.
Benefits
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Full-time, remote role (8:30 AM – 5:00 PM EST).
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B2B contract.
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Fixed salary plus performance-based bonuses.
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Real ownership of the sales function in a scaling U.S. business.
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Opportunity to work with a professional international team and prestigious U.S. clients.