WHAT YOU WILL DO:
As an Order Management Associate, you sit at the center of how orders actually get delivered -
from the moment a client’s order is confirmed to the moment it lands complete and correct. You
are the connective tissue between our vendors, our warehouse, and our clients, and you keep
every moving part on track. This is not a passive admin role. You will be expected to spot issues
before they become problems, keep multiple orders moving at once, and bring energy and
precision to everything you touch. You’ll work across a client base that includes some of the
largest technology organizations in the world, and they expect a lot. So do we.
KEY RESPONSIBILITIES:
• Generate vendor purchase orders accurately and efficiently, turning client orders into POs
that are complete, correct, and ready to action first time.
• Build POs the right way, every time - product specifications, quantities, and delivery
timelines all present and accurate.
• Track inbound shipments from vendors, staying ahead of delivery timelines rather than
chasing them after the fact.
• Work closely with project teams to flag and resolve potential delays before they reach the
client.
• Generate picking tickets for warehouse staff, aligned to live project timelines.
• Create logistics tickets for outbound shipments to clients, keeping the delivery chain
moving.
• Bring meticulous attention to detail to every stage of order processing - a small error
caught early saves a big problem later, and you catch it first.
• Run thorough quality checks to guarantee the correct products ship to the correct client,
every time.
• Prioritize a busy workload by urgency and importance, so the most time-sensitive orders
never slip.
• Manage a high volume of orders simultaneously without letting accuracy or quality drop.
• Adapt quickly when order specifications, shipment schedules, or client requests change -
and keep everything moving anyway.
• Troubleshoot issues as they come up and resolve them promptly to keep order flow
smooth.
• Respond promptly to client inquiries with clear updates on order status.
• Stay on top of vendor pricing, discounts, and promotions, so you always know where the
best deal is.
• Spot opportunities to negotiate better terms with vendors and bring cost savings back to
the business.
• Negotiate favorable terms, discounts, or bulk purchase arrangements that improve
margin.