· Oversee daily operations of the Packet Core Network infrastructure, including 5G NSA monitoring and node management.
· Monitor network performance, usage, and health to ensure high availability and reliability.
· Troubleshoot and resolve operational issues, escalating to vendors or higher-level support when necessary.
· Implement routine maintenance, ensuring minimal disruption to services.
· Manage high-priority incidents, coordinating team efforts to restore services promptly.
· Conduct root cause analysis and implement solutions to prevent recurrence of issues.
· Ensure the team follows best practices for logging, tracking, and closing incident tickets.
· Analyze network performance data to identify areas for improvement.
· Implement strategies to optimize network traffic and increase packet core efficiency.
· Ensure QoS assurance to ensure highly optimized network.
· Handle customer complaints by tracing escalated subscriber issues.
· Collaborate with planning and engineering teams on capacity management and network enhancements.
· Ensure accurate documentation of network configurations, changes, and incident management processes.
· Generate regular performance and incident reports, providing insights for decision-making.
· Maintain and update operational runbooks and SOPs.
· Adhere to industry standards, regulatory requirements, and internal security policies.
· Identify and mitigate potential risks to network security.
· Ensure compliance with network policies, coordinating with the security team on data protection measures.
· Work closely with network engineering, IT, and other cross-functional teams to support network projects and upgrades.
· Coordinate with vendors for system support, upgrades, and issue resolution.
· Ensure the stability and performance of network services, including 2G, 4G, 5G, VoLTE and VoWiFi.
· Identify and Implement new network features and services as per organizational needs.
· Plan task configuration/scripting preparation and verification.
· Nodes capacities and licenses monitoring
· Quarterly Network Audits (hardware, software & Configurations)
· Service flows/documentation of each service & Internal processes definition and improvement
· Monitor Network KPI’s based and reporting.