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Fortrea

Call Centre Recruiter BANK

LocationLeeds
Work modeon-site
Typepart-time
Company size10,000+ people
First seen1w ago
Last seen3d ago
About the company
Fortrea’s Clinical Research Unit in Leeds is where life-saving medicines begin their journey.
Job Overview:
Responsibilities
Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for suitable participants.
This is a Bank (0-hours) position***,** where work is offered based on clinic demand.*
Summary of Responsibilities:
•
Receiving and placing calls from and to potential study participants.
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Enter medical history and demographic information from potential study participants into computerized database.
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Communicate study information to potential participants.
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Telephone screen potential participants against the requirements for each study.
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Schedule screening appointments for potentially qualified participants.
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Confirm screening appointments.
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Liaise with screening department as and when needed.
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Cross train across other areas of the department as needed.
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May attend outreach programs to recruit participants.
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Escalate any concerns or problems to senior members of the team as appropriate.
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Performs other related duties as assigned.
Qualifications:
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Educated to GCSE or ‘O’ level standard.
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Knowledgeable in computer programs (e.g. word processing).
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Strong attention to detail and high degree of accuracy.
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Strong written and verbal communication skills.
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Ability to follow precise directions and read from a script.
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High degree of professionalism and customer service.
Experience (Minimum Required):
Nice to have
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1 – 2 years in customer service or call Centre.
•
Knowledge of medical terminology preferred.
Physical Demands/Work Environment:
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Regularly required to sit.
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Must be able to see (distinguish colors) and hear to meet the job requirements.
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Must have excellent command of the English language in both oral and written form at all locations.
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Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day.
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Must be able to work a flexible schedule including evenings and weekends.
Legal
Learn more about our EEO & Accommodations request here.
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