The Assistant Manager is second in command to the Store Manager and assists the Store Manager with all everyday activities. He/she should be capable of looking after the store when the Store Manager is absent. Therefore he/she is responsible for maintaining sales performance, profitability, customer satisfaction, merchandising standards, store operations and training and development across the entire store.
Job Description
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Ensuring the store exceeds the profitability expectations and exceeds all KPI targets by driving sales and motivating the team
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Setting the overall store sales plan yearly/monthly/daily and by individual and department
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Ensuring that an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently by providing a friendly environment including greeting and acknowledgement on entrance into the store.
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Analysing sales across all departments and categories in order to improve on current average basket, conversion and overall sales
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Identify strengths, weaknesses and training needs of the team, ensuring all staff complete training as per company guidelines and providing ongoing development and coaching
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Network, recruit, hire and retain high quality management and associates to fill store profile and support succession planning.
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Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom.
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Meet or exceed profitability expectations in sales, payroll and shrink conversion
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Create and execute strategies to maximise store sales and minimise expenses
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Maintain high communication levels with every team member and carry out personal appraisals on a regular basis
Requirements
Additional duties and responsibilities
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Participating in and attending all store meetings and other related functions
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Performing housekeeping and maintenance duties as required
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Willing and being available to travel and work from different locations when necessary
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Maintaining standards in line with the requirements of the job and any policies currently in place
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Assuming and completing other duties as assigned by management from time to time
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Working any additional hours as to the requirements of the job
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Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility