The Sr Manager, Retail vertical, leads a team of five Account Managers responsible for growing revenue, retaining customers, and expanding adoption across a large and strategic North American installed base, with a primary focus on small and medium-sized business (SMB) accounts. The role sets commercial direction, develops territory and account strategies, and establishes a repeatable operating rhythm for pipeline creation, forecasting, renewals, migrations, expansion and retention. The Sr Manager owns a team bookings quota and builds a high-performing team through coaching, accountability, talent development, and cross-functional partnership.