Coordinates all incoming customer concerns and forwards issues to appropriate quality staff. Ensures accuracy of reporting and timeliness of documentation in accordance with quality systems procedures.
*Maintain and update Operation Manuals & monthly performance metric charts (QOS)
*Handle confidential information on a regular basis
*Participate in Continual Improvement activities
*File and maintain documents from customers and suppliers
*Maintain and update internal monthly and weekly Quality charts and presentations
*Maintain and update COSMA/MAGNA monthly Quality charts and presentations
*Maintain and distribute scrap reports
*Generate trend charts and other analytical presentations
*Analyze data for discrepancies and effectiveness
*Create and analyze special cause data for trends and possible solutions
*Create and analyze quality data for predictive measures
*Create inspection instructions by photographing the inspection process, parts, and fixture and implementing the photos into the instruction text.
*Access daily and monitor customer web sites for quality concerns, bulletins, and updated documents
*Preparation and maintenance of process inspection instructions, reports and quality alerts