Main Duties & Responsibilities:
• Manage all shopping centre procedures in line with the codes of practice.
• Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive.
• Support and provide guidance with soft service manager and shopping centre management
• Liaise closely with statutory authorities and security supervisor with dealing with incidents and the provision of information.
• Controlling and prioritising incidents ensuring all key personnel are always kept fully informed and agreed escalation procedures are followed.
• Manage and monitor access & egress to and from the service yards and management office.
• Ensuring that the shopping centre is a safe and non-threatening environment for all customers and site
• Support the soft service manager to ensure the necessary security audits are undertaken and any noncompliance highlighted and managed to completion.
• Manage excellent relationships with our client, our suppliers, and other partners.
• Interact with all visitors and tenants within the shopping centre, delivering first class customer focused service.
• Aid third party contractors/visitors ensuring all site procedures and policies are adhered to.