• Prioritize and coordinate the delivery of bug fixes, enhancements, and new releases for Cargo systems in collaboration with DT&I and Cargo stakeholders across Commercial and Operations.
• Support the delivery of enhancements, fixes, integrations, and new features across Etihad Cargo digital platforms and Cargo systems.
• Act as a key contributor for the Etihad Cargo Booking Website, supporting feature enhancements, business requirements gathering, testing activities, and coordination with vendors and developers.
• Support integration projects between Cargo systems, customer platforms, and third-party applications.
• Assist in the design, coordination, and delivery of small internal applications, automation tools, and operational support solutions.
• Gather and document business requirements from Commercial, Revenue Management, Pricing, Sales, Operations, Customs, and Ground Handling stakeholders.
• Translate business requirements into user stories, functional specifications, acceptance criteria, and process flows.
• Support backlog refinement, sprint planning, demos, and retrospectives.
• Coordinate closely with DT&I teams, vendors, and developers to ensure requirements and priorities are clearly understood.
• Perform User Acceptance Testing (UAT), regression testing, and validation of delivered functionalities.
• Track defects, support issue analysis, and coordinate resolution activities with vendors and technical teams.
• Support monitoring of product usage, operational KPIs, and user feedback to identify improvement opportunities.
• Contribute to UX improvements by supporting the design of intuitive and efficient user workflows.
• Support lightweight technical activities such as data analysis, API testing, configuration validation, and basic scripting/automation initiatives.
• Assist in maintaining documentation including release notes, process documentation, test scenarios, and knowledge articles.
• Ensure solutions comply with Etihad standards related to security, governance, and operational reliability.