Job Responsibilities
NetSuite Configuration & Administration
• Perform day-to-day NetSuite administration across active modules (Financials, Order Management, Procurement, Inventory, and related SuiteApps) under the direction of the Enterprise Applications Manager.
• Configure and maintain custom fields, forms, record types, and lists to meet evolving business requirements.
• Design, build, and maintain workflows and automation (SuiteFlow) to streamline business processes and reduce manual effort.
• Build and maintain saved searches, dashboards, and reports that give users and leadership visibility into the business.
• Handle user provisioning and deprovisioning, role and permission assignments, and support periodic access reviews.
• Use sandbox and production accounts to build and validate configuration changes, and follow defined promotion and release processes when moving changes to production.
• Support release management for NetSuite’s scheduled vendor upgrades: review release notes, assess business impact, execute release testing in sandbox, and communicate relevant changes to affected teams.
• Monitor configuration health and escalate scripting errors, governance limits, and data integrity issues as needed.
Integration & Data Management• Monitor and troubleshoot integrations between NetSuite and connected platforms, including:
◦ Shopify (eCommerce order, item, inventory, and customer sync)
◦ NewStore (POS, retail order, and fulfillment flows)
◦ Korber WMS (warehouse, inventory, and fulfillment)
◦ Avalara (sales tax calculation and reporting)
◦ Narvar (post-purchase tracking and returns)
◦ Banking, payment, and other financial systems
• Identify integration failures, perform initial diagnosis, and escalate or coordinate resolution with the Enterprise Applications Manager, vendors, and integration partners.
• Monitor data flows, error queues, and reconciliation processes to ensure transactions move accurately between systems.
• Help maintain master data quality (items, customers, vendors, pricing, and chart of accounts) and follow established data standards.
• Support data governance and audit/compliance requirements.
Reporting & Analytics• Build and maintain saved searches, reports, KPIs, and role-based dashboards for operational and executive audiences.
• Partner with Finance and Operations to support reporting for period close, inventory, sales, and margin analysis.
• Ensure reporting is accurate, consistent, and aligned to agreed definitions across business systems.
• Identify opportunities to automate recurring or manual reporting.
User Support & Adoption• Serve as a front-line support contact for NetSuite and related application issues; triage, resolve, or escalate support requests.
• Maintain training materials, job aids, process documentation, and a knowledge base.
• Deliver user training and onboarding for new and existing employees across departments.
• Gather user feedback and help drive continuous improvement in how the business uses the platform.
Additional Responsibilities and Requirements
Business Process & Vendor Support• Help document current-state processes and identify improvement opportunities with business teams.
• Assist in translating business requirements into system configuration, workflow, or automation solutions.
• Support enhancement and change requests with implementation partners, software vendors, and consultants.
• Maintain documentation of system procedures and standard operating procedures.
Project & Change Management• Support enterprise application initiatives on the technology roadmap, including requirements gathering, testing, and validation.
• Execute unit, integration, and user acceptance testing and assist with deployment and go-live readiness.
• Follow change management discipline: document what was changed, when, and why, and communicate changes to affected teams.