1) Deployment outcomes at scale
● Own the delivery of deployments across multiple factories and lines: schedule, staffing, readiness, execution, stabilization.
● Drive deployments to the finish line: stable inspections, acceptance criteria met, and clear handoff to customer operations.
● Build repeatable playbooks that reduce time-to-production and increase customer self-sufficiency.
2) Team leadership (hire, train, operate)
● Lead and grow a high-performance field team: applications engineers + technicians across regions.
● Set standards for execution: daily/weekly cadence, escalation paths, documentation, and quality bars.
● Coach your team to be fast, calm, and effective under pressure—especially when production is on the line.
3) Customer leadership (scope, expectations, urgency)
● Be the on-the-ground leader with customer stakeholders: process, quality, automation, and factory management.
● Manage scope ruthlessly but professionally: protect outcomes, prevent scope creep, and keep the project moving.
● Drive urgency: align customer resources, line access, sample parts, and decision-making so deployments don’t stall.
4) Process and systems building
● Create the operational infrastructure that makes deployment scale:
○ onboarding + training frameworks, checklists, commissioning templates, project dashboards, post-mortems, and continuous improvement loops
● Track what matters: deployment cycle time, blockers, time-to-stability, acceptance rate, expansion readiness.
5) Product feedback that changes the roadmap
● Translate field pain into product improvements that make deployments faster and easier:
○ better diagnostics, clearer workflows, installation standards, tooling, documentation, and “self-serve” capabilities
● Work closely with global engineering and product to push changes that remove recurring friction.