Your responsibilities for delivering excellent client work will include:
● Often being the first point of contact for the client with the wider team. You will need to be credible and influential in liaising with clients, often working alongside a Product Owner / Manager from the client, and supporting them in their role. Applying strategic thinking to deliver best possible outcomes and manage stakeholder buy in.
● Facilitating agile delivery and transformation on client projects - acting as a servant-leader for multidisciplinary teams, helping them to plan their work, remove blockers, and report progress. Managing and communicating project risks, issues and dependencies. Upskill clients in agile methodologies.
● Supporting on managing project budgets and budget burn down.
● Ensuring we are delivering for our clients against the statement of work, and raising risks and issues internally to the Methods Digital management team when needed.
Your responsibilities as a line manager within the Methods Digital Delivery Management Team:
● Helping create a welcoming, safe and inclusive team environment .
● Coaching more junior team members in Agile and Lean practices, and contributing to the wider cross-Methods delivery management community of practice.
● Providing line management for some more junior members of the team, including helping them manage issues that arise on client work, responding proportionately and supportively.
In all your work, you will:
● Champion user needs and accessibility.
● Understand the GDS Service Manual and Service Standard and coach others to understand how it affects both their work, and the product
● Advocate for the use of agile methodologies, to design and develop services iteratively.