The ability to conduct training for new staff, organize refreshment training sessions and provide timely feedback to Core staff. Update training materials whenever necessary.
The ability to handle guest complaints keeping senior management well informed of any problems and action taken.
The ability to maintain reservation standards, work quickly in a high-pressure environment and ability to handle stress.
Display a high level of integrity and professionalism at all times in dealing with external guests and employees.
Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
具备新员工培训能力，组织唤新培训课程并及时反馈给预定通讯专员。在必要时更新培训资料。
处理客诉的能力，确保酒店高管可以很好的了解问题并采取行动。
保持预定标准的能力，在高压下处理压力并快速工作的能力。
在处理外部客人和员工（问题）时，表现出高度的诚信和专业精神。
确保所有与客人的互动都是专业的，并遵守酒店的政策和程序。